Privacy Policy

Information We Collect

At Luna Storm Hotel, we collect information that you provide directly to us when making reservations, checking in, or using our services. This may include:

• Personal identification information (name, email address, phone number)
• Billing and payment information
• Reservation details and preferences
• Communication records with our staff
• Usage data from our website and services

How We Use Your Information

We use the information we collect to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our facilities and customer experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations
• Ensure the security of our guests and property

Information Sharing

Luna Storm Hotel does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in hotel operations
• When required by law or legal process
• To protect the safety and security of our guests and staff
• In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Restricted access to personal information
• Regular security audits and updates
• Staff training on privacy and security practices

Your Rights

Under applicable privacy laws, including Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized content

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Reservation and billing information is typically retained for 7 years as required by Canadian law.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last Updated: January 2024

Download Policy

Download a PDF copy of our privacy policy for your records.